Your IT runs.
Reliably and predictably.
Managed IT services from Berlin: we take over monitoring, maintenance and support of your systems, predictable, responsive and with named contacts.
Responsibility for
daily operations.
A maintenance contract with a clear scope
A maintenance contract that states what is included, how quickly we respond and what is billed separately. The costs are therefore transparent in advance.
Monitoring and alerting
Servers, network, backup and central services are monitored. Many incidents are fixed before anyone notices them.
Helpdesk and remote support
Your employees reach the service hotline directly. Most cases are resolved immediately via remote support.
Patch and update management
Operating systems (Windows 11 and Windows Server up to Windows Server 2025), Microsoft 365 and business applications stay current, in planned windows instead of during business hours. We replace expiring versions such as Windows 10 in good time.
Hardware and licence lifecycle
We keep an eye on age, warranty and licence status and flag replacements before a device fails.
Regular reporting
A clear overview of incidents, utilisation and open items, the basis for the next decisions.
Taking over without a break
in daily business.
A typical sequence when taking over an existing environment. Scope and duration are agreed together after the inventory.
- Step 1
Inventory
Record systems, access, contracts and open items.
- Step 2
Onboarding
Roll out monitoring, build documentation, name your contacts.
- Step 3
Stabilisation
Resolve the most urgent findings, restore backup and patch status.
- Step 4
Regular operations
Helpdesk, maintenance windows, monitoring and reporting are running.
- Ongoing
Review
Regular reviews at an agreed interval: go through key figures, open items and planned investments together. The interval depends on the maintenance contract.
Frequently asked questions
about managed IT services.
What does a DEVACON maintenance contract contain?
Scope of services, response times, service hours, covered systems and billing. The contract is tailored to your environment, there is no rigid package.
Can you take over an existing IT environment someone else has managed?
Yes. We start with an inventory, document the environment and then take over step by step. We prefer a step-by-step, documented handover.
How quickly do you respond to an incident?
Our service hours are Mon to Fri, 9 am to 5 pm. Within a maintenance contract we agree guaranteed response times, tiered by urgency.
Do you replace our internal IT?
Only at your request. More often we complement internal teams where capacity or specialist knowledge is missing, for example Microsoft 365, networking or security.
Let us talk about your operations.
We tell you what a takeover realistically involves.