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Speech recognition & dictation

Increasing efficiency through speech recognition: industries and use cases

Application areas for speech recognition: transcription and data entry, customer service, workflows and accessibility. Where the technology pays off.

Published on 1 min read

Corridor with glass offices, each with a desk and a gooseneck microphone.

Speech recognition automatically converts spoken words into text. It pays off wherever large volumes of text are produced or data is entered manually. Four areas benefit in particular.

Transcription and data entry

Speech recognition reduces transcription time and the number of staff hours required. Transcription services and manual data entry can be handled at considerably lower cost.

Customer service

In customer service, speech recognition can capture and process customer enquiries automatically. This shortens waiting times and can increase customer satisfaction and loyalty.

Workflows and accessibility

In medicine, speech recognition makes dictating reports easier and reduces the workload for doctors. Writing speed also increases for other kinds of text.

At the same time, the technology improves accessibility: spoken words become text, giving people with hearing or speech impairments better access to information.

Key points

  • Speech recognition saves time and cost in transcription and data entry.
  • In customer service it shortens waiting times.
  • In medicine and administration it relieves specialists and improves accessibility.

DEVACON’s speech recognition solution is described on the page ProDictate.

Topics Speech recognition Digital dictation

This article comes from the DEVACON blog and was editorially revised for the new website.

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