Answers and support.

For maintenance customers the response times as per contract apply. All other requests are handled as quickly as possible during office hours, mostly via remote maintenance.

Yes. Most of our support runs via remote maintenance. On-site visits are possible nationwide by arrangement.

By phone Monday to Friday, 9 am to 5 pm, or at any time through the contact form. Existing customers with a maintenance contract reach the service hotline via the number stated in their contract.

Product and version, the exact wording of the error message, a screenshot, since when the problem has existed and how many workstations are affected. For our products the log files of the application help as well; support will tell you where to find them.

Yes. We start with an inventory, document the environment and then take over step by step, so nothing breaks in daily business. The scope is set out in a maintenance or managed service contract.

The check examines systems, identities, network and backup for vulnerabilities and delivers a prioritised action plan. Details and the request form are on the cybersecurity page in the security check section.

In a penetration test, commissioned testers try to break into your systems using the methods of real attackers, within a scope agreed in writing beforehand. It shows whether existing protective measures hold up in practice. It makes sense once the basics are in place: multi-factor authentication, current patches, a tested backup. Without those, a test only finds what is already known. The security check is therefore the right entry point, a penetration test the possible next step.

Regularly, following a fixed, documented plan, and additionally after every major change to servers, applications or the backup itself. The restore test is what counts: a backup that has never been restored is not a safeguard. The 3-2-1 rule has proven itself, meaning several copies on different media, one of them off-site or immutable. Microsoft 365 data belongs in that plan too.

Most successful attacks start with stolen or guessed passwords. A second factor makes the stolen password worthless on its own. The most secure options are phishing-resistant methods such as authenticator apps with number matching or FIDO2 security keys; SMS codes are better than nothing but can be attacked. In Microsoft 365, MFA is enforced through Conditional Access for all accounts, not only for administrators.

Technical filters catch a lot, but not everything. Employees who recognise spoofed senders, artificial urgency and unusual payment requests are the second line of defence. What works is the combination of short, recurring training and simulated phishing emails whose results are not used to expose anyone but to show where more training is needed. Among other tools we use the security awareness training from Hornetsecurity for this.

Disconnect affected devices from the network, but do not switch them off or reinstall them, so traces are preserved. Reset the passwords of affected accounts, revoke MFA sessions, note observations with timestamps. No ransom payment without advice. Then check the reporting obligations: where personal data is involved, the supervisory authority must be informed within 72 hours under the GDPR, and a cyber insurance policy has its own deadlines. Call us, we support containment, analysis and recovery.

The EU directive NIS2 obliges companies in certain sectors to implement risk management, reporting duties and management accountability; in Germany it applies through the NIS2 implementation act. It covers particularly important and important entities in the sectors of the annexes, such as energy, healthcare, transport, drinking water and waste water, digital infrastructure or certain areas of manufacturing; the size threshold is as a rule at least 50 employees or an annual turnover and an annual balance sheet total each exceeding 10 million euros, and for some types of entity it applies regardless of size. Companies that are not directly covered often receive the requirements contractually from affected customers. We assess your exposure with you and implement the technical measures; the legal classification is a matter for your legal advisers.

Managed detection and response, MDR for short, adds people to antivirus software, people who watch around the clock: a security operations centre evaluates the alerts from endpoints, network and cloud services, separates false alarms from real attacks and initiates containment in the event of an incident. For organisations without a security team of their own this is the practical route to monitoring at night and at weekends too. We use Arctic Wolf together with Microsoft Defender for Business for this.

In five steps: an inventory of mailboxes, archives, files, devices and licences; target concept and tenant base configuration; migration of a pilot group; rollout in waves with training; then operations. With Exchange on-premises a hybrid phase is often useful, in which the old and the new environment run in parallel until all mailboxes have moved. Files from file servers move to SharePoint and OneDrive, with a structure cleaned up beforehand.

Microsoft 365 Business Premium is designed for organisations with up to 300 users and, besides Office, Exchange, Teams and SharePoint, already includes Defender for Business, Intune and Entra ID P1, meaning the most important security building blocks. Microsoft 365 E3 has no user limit and targets larger companies, but brings fewer security features than Business Premium; those only come with E5 or add-on licences. Which combination fits depends on size, protection needs and existing agreements. We clarify that in the inventory before any licences are bought.

The tenant location is set during setup; for German companies we choose the European Union, usually Germany. Microsoft processes and stores customer data of EU customers within the EU Data Boundary. Legally you need the Microsoft data processing agreement and documentation of the configuration: retention policies, Purview classification, the permission concept and logging. That is exactly what we set up in a way your data protection officer can follow.

Yes. Microsoft runs the platform with high availability, but does not protect your content against accidental deletion, ransomware, account takeovers or faulty scripts. Recycle bin and retention policies help only to a limited extent and do not replace a backup with an independent storage location and tested restores. We use Hornetsecurity for this and back up Exchange Online, SharePoint, OneDrive and Teams.

With a few clear rules instead of many teams: who may create teams, which naming convention applies, which permissions are granted through groups rather than individuals, and what happens to inactive teams. Documents belong in the teams or SharePoint libraries that match the process, not in personal OneDrives. Sensitivity labels and sharing rules for external guests are part of it from the start. We develop the structure with your departments and document it.

Copilot for Microsoft 365 is an add-on licence. Before the rollout we check need and permissions, because Copilot shows users everything they already have access to. A clean permission concept is therefore the prerequisite.

Microsoft Intune manages Windows, macOS, iOS and Android devices centrally: setup of new devices, security policies, encryption, updates in planned windows, application deployment and the compliance check that Conditional Access uses as a condition. As soon as employees access company data on notebooks or smartphones, Intune is the way to keep those devices in a defined state. It is included in Business Premium and E3.

Conditional Access is the policy engine of Entra ID: at every sign-in it decides who may access which application from which device, from which country and with which risk level, and which conditions apply, such as MFA or a managed device. Typical policies enforce MFA for everyone, block legacy authentication protocols and restrict access from unmanaged devices. The feature is included from Entra ID P1, meaning in Business Premium and E3.

eMODAT is the DEVACON software for digital forms and mobile data capture: checklists, protocols and work orders are designed in the browser, filled in on site on a smartphone or tablet, with photos, signature and GPS, and automatically transferred to your systems as a PDF report and data record.

Yes. Forms are filled in offline, stored locally and synchronised as soon as a connection is available again, for example in a basement, on a construction site or in a warehouse.

iOS and Android smartphones and tablets. You find the apps in the App Store and on Google Play. Forms are designed and reports evaluated in the browser, without installation on the workstation.

Yes, eMODAT integrates through interfaces with practically any database as well as ERP, DMS and specialist systems. Forms can also look up data from your database, for example customer or property master data, so nothing has to be entered twice on site.

Yes. Besides the hosted Online edition there is eMODAT On-Premise for operation on your own servers, connected to your database. That is the route when data must not leave the building.

Yes. Forms can show or hide sections depending on input, set mandatory fields and check entries for plausibility while they are being captured.

For installing the server components and integrating with backend systems, yes. Installing the app on iOS or Android devices needs no special rights, unless your device management restricts it.

Yes, a detailed guide is available from support on request. If problems occur during installation or integration, we help by phone, email or remote maintenance.

Yes. On request we set up a free trial access for 30 days. In addition, we show you eMODAT in a demo based on your use case. Write to us through the contact form and we get back to you with the access details.

Yes. The app language is set centrally and can be changed locally by the user. The form language is configured in the web console; after a change the form has to be published again and synchronised on the device, otherwise the old language remains visible.

During synchronisation the forms and the associated lookup data from the database are transferred. The duration depends on the network connection and the amount of data. Large master data tables can be restricted or split; your administrator or our support can help.

The transfer between app and server is encrypted, access runs through roles and permissions, and you choose between hosting in Germany and on-premise operation. We document with you which data resides where, for your data protection officer.

Yes. ProDictate runs in Citrix Virtual Apps and Desktops (XenApp, XenDesktop) and on Windows Terminal Servers and uses its own virtual channel for real-time audio.

Windows 10 and 11 on the workstation, Windows Server 2016, 2019, 2022 and 2025 for servers and terminal servers, plus thin clients with Windows Embedded or Linux, for example from Igel, Stratodesk and Open Thin Client.

USB dictation microphones and devices from common manufacturers, including PowerMic, as well as USB foot pedals. A current compatibility list is available on request.

Yes, via HL7. Dictations and findings are assigned and handed over to the right case. In addition there are file export, database connection and interfaces to third-party systems.

Recording is in PCM, ADPCM or Speex, with the sample rate depending on the hardware. Through ProDictate Import, files in the DSS and DS2 formats of classic dictation devices are taken over as well.

Dictations are distributed dynamically to typists according to a defined scheme, for example by department, author or priority. A supervisor keeps an overview of open dictations and can redistribute when needed. User management runs through Active Directory.

Yes. A clean-up routine removes completed dictations after a configurable period, 30 days by default. Your administrator sets the value according to your retention rules. If dictations are not deleted, the service account usually lacks write permissions on the database; support checks that with you.

Yes. During recording, dictation fragments are cached locally. After signing in again, ProDictate reports an unfinished dictation and offers to continue editing it. If you decline, the fragments are deleted permanently.

Power saving features of the PC are usually behind it: check that USB selective suspend is disabled in the Windows power plan, set the power plan to high performance and update the USB and chipset drivers. If that does not help, connect the device to a different USB port and send us the log files.

ProDictate Online recognises spoken language on the server and inserts the text right at the cursor position of the active application, without copying and without integration into the application.

German, English and French. The language a user works with is enabled per user in ProDictate.

Medical vocabularies, including radiology, surgery, paediatrics, gynaecology and psychology, a cross-disciplinary medical vocabulary as well as a general and an administration vocabulary. Specialist vocabularies for legal applications are available as well.

Yes. The vocabularies are assigned to the user in ProDictate and can be switched in ProDictate Online via the vocabulary menu, for example between a medical report and administrative correspondence.

Yes, in Citrix Virtual Apps (XenApp) and on Windows Terminal Servers, also from thin clients. For this, the VC client from the VC Framework is installed on the PC or thin client and brings real-time audio into the session.

Yes. ProDictate Online works with stationary USB dictation microphones and with headsets. What matters most for recognition quality is a clean microphone signal.

After a configurable time without speech input, an idle timeout ends recognition so that no delayed responses occur. Your administrator can adjust the value in the configuration.

ProDictate Mobile 3 is available in the App Store for iOS and on Google Play for Android. The links are on the module page.

ProDictate Mobile Free, ProDictate Mobile Light, ProDictate Mobile Advanced, ProDictate Mobile Advanced plus and ProDictate Mobile Enterprise. The editions differ in their functional scope. We are happy to clarify with you which edition suits your use.

Yes. The transfer between app and server is encrypted; dictations are removed from the device after transfer.

Directly via HTTP or HTTPS to the ProDictate dictation server, by email to the typist, or via Dropbox and OneDrive, also to other dictation solutions. The method is preconfigured centrally.

Yes. Dictations are recorded offline and transferred as soon as mobile data or Wi-Fi is available again.

WAV or Speex. Speex is designed for speech and produces very small files that are still suitable for speech recognition. On the PC, the dictations can be played back with ProPlayer.

Yes. E-fields are available for this and are filled in when a dictation starts. An e-field is either a text field with format checking, for example numeric or date, or a drop-down list with predefined values. The fields are configured in the settings.

The licence is entered and activated in the app settings under Licence; the device needs an internet connection for this. Licences are available in the shop or on request, and the settings can be distributed by remote configuration.

Yes. ProPlayer supports the foot pedals FOOTCONTROL USB, Philips LFH 2210, Philips LFH 2310/00, Philips LFH 2330/00 and Olympus RS-28 for playback, pause, rewind and fast forward; the drivers are already included.

PCM, MP3, Speex, DSS, DS2, OKI ADPCM and TrueSpeech, meaning dictations from ProDictate and ProDictate Mobile as well as files from other dictation systems. The playback speed is adjustable.

Yes, on Windows PCs, Windows Terminal Servers, in Citrix Virtual Apps and Desktops and on thin clients, for example from Igel with distribution via the Igel UMS.

Yes, for many workstations a domain licence makes sense. It is not available through the shop; please contact our sales team for it.

Whether a playback device is connected and set as the default device in Windows. If the ProPlayer log file says that no audio device was found, the cause is the hardware or its driver, not ProPlayer. In Citrix sessions, also check the audio transfer of the session.

The lean recording application for simple dictation workflows: record, wind, insert, delete and overwrite at the workstation, with dictation information for identification and automatic distribution. Settings are maintained centrally.

Either directly on the system or by copying it into a folder, also on Windows Terminal Servers and in Citrix environments. USB dictation devices control the software without any further driver installation, on thin clients too.

Yes. ProRecorder accepts parameters at start-up, such as the user name and up to six pieces of dictation information like a patient or file number, plus switches for playback-only mode or to skip device detection. Values with spaces, for example double-barrelled names, belong in quotation marks. This way your hospital or specialist application hands over the case data automatically.

Yes, if prompting for the user name is disabled in the configuration. The user can then be passed as a start parameter.

Yes. A clean-up routine removes sent dictations after a configurable number of days, set separately for all dictations and for those already transferred. Your administrator sets the values in the configuration.

The ProRecorder log files are located in the ProRecorder directory under the user profile %USERPROFILE%. For example on Windows XP: C:\Documents and Settings\YOUR_USERNAME\Application Data\Devacon\ProRecorder\LOGS. Windows 7: 1. Open Explorer, Organize, Layout, enable the menu bar. 2. Tools, Folder Options, View, Hidden files and folders, Show hidden files, folders and drives. 3. C:\Users\USERNAME\AppData\Roaming\Devacon\ProRecorder.

Dictation volume, processing times, workload per author and typist and further key figures of the dictation workflow, in 24 preconfigured standard reports with charts, exportable as PDF and Excel. Custom reports are available on request.

No. ProReport is web-based; reports are created, exported and sent in the browser. Access is controlled through user management.

Yes. Preconfigured reports can be sent regularly by email, for example weekly to the head of the typing pool.

SQL databases, in particular the ProDictate database. ProReport is also compatible with Dictaphone Enterprise Express Voice (EXV).

Usually network or permissions: the SQL Server must allow remote connections for the instance (for named instances via the SQL Server Browser service or a fixed port), and the application pool account needs write permissions on the ProReport data directory. If the database version does not match the ProReport version, an update helps; support checks that with you.

Igel, Stratodesk and Open Thin Client, each with audio support for ProDictate through the VC Framework.

Because the VC Framework transfers recording and playback through its own virtual channel. If the audio transfer of the ICA or HDX session runs as well, both paths compete and quality suffers. Disable the audio transfer in the session options of the thin client, for example in the Igel configuration of the Citrix session.

Thin client settings in ProDictate only take effect after the thin client has been restarted or the Citrix connection has been re-established. Restart the thin client and sign in again.

Yes. For thin clients, sample rate, bandwidth limit and the Speex mode are set separately so that audio arrives cleanly even over narrow links. Support will tell you the right values for your environment.

Centrally through the vendor management tool, for Igel for example via the Igel UMS. The VC client and ProPlayer are packaged once and then rolled out to all devices.