eMODAT solution for the service

From production via logistics and transport to service management: in the planning stages as well as when it comes to the execution quick and precise documentation and data collection is crucial. The solution: eMODAT Service, the latest development of the IT experts of Devacon from Ahrensfelde on the outskirts of Berlin. The clever software allows controlling working and business processes effortlessly via smartphone and tablet. It is not least field workers in mechanical engineering who benefit from the diversified opportunities.

Bye-bye paper chaos: field service engineers neither receive their instructions in print nor do they have to fill in the forms by hand any more. Instead eMODAT Service allows area managers to process customers’ orders digitally via BlackBerry and iPhone on site. 'The smartphones reliably record the services provided, the number of working hours as well as material consumption', elucidates Marcus Heinrich, eMODAT project manager. With regards to maintenance and service, the optional module Photos allows documenting possible damages visually and sending the complaint to the headquarters. That way, the colleagues can make an appointment for repair or supply customers with a replacement in a timely manner. And there is more: 'According to the individual wishes and requirements the eMODAT software can be supplemented with several optional modules which are independent of each other.' A calendar function allows scheduling individual visits or entire service tours.